We keep you informed every step of the way
Moving house can be a stressful experience. Using your Vesper Group Tenant account you can stay informed from the application stage right the way through to when you move out.
We let you know important events such as your referencing status, when inspections are booked. You can also find out move in and move out appointment dates and times.
When using our mobile application these alerts can be pushed to you so that you are updated immediately. No more lost emails or unexpected inspections.
Report maintenance issues and track their progress
By using our maintenance issue reporting tool you be safe in the knowledge that we have received it. No more chasing or calls to find out what is happening. A well reported issue is significantly more likely to be resolved quicker. Give photos to help the agent understand the problem. Get help and advice on common issues not covered by the tenancy agreement.
As the work progresses we keep you informed. You can use the messaging system to keep us updated of any extra details. Reporting issues properly ensures you don’t incur costs from unreported issues becoming worse and causing more damage that you may become liable for.
Find all your tenancy details in one place
With your Vesper Group Tenant Account App account you stay in control and informed about all the relevant details of your tenancy. Use it to double check key dates, find out how much you owe on move in, and check your rent has been received.
You can also download key documents that we share with you such as your tenancy agreement. Managing your tenancy has never been so easy.
Not registered for a Tenant account yet? Get in touch with us today. Manage your tenancy online 24 hours a day, 7 days a week